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Important Information
BBCW Distibutors, Inc.
3911 SW 47th Avenue
Suite 905
Davie, FL 33314
Mon-Fri 9:00am-5:30pm EST
954-786-1700 (t)
954-786-1788 (f)
Email Customer Support at:
support@bbcwdistributors.com
We will do our best to update product information as it is made available by the manufacturers, but please note that product specs, availability and prices are subject to change without notice.
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BBCW Distributors :: Help zone
Help zone
| FAQ |
Frequently Asked Questions
1. What do I need to open an account?
- All you need to do is download our Account Application from our website, fill it out and fax it to our office at 954-786-1788 with a copy of your Re-Sale Certificate.
2. How much is shipping?
- Shipping costs will vary depending upon the size and weight of your order. We charge our customers what we pay to ship. We can only give a shipping quote after an order has been pulled and packed.
3. How can I get a shipping quote?
- If you require shipping quote prior to us shipping your order please let us know in advance. We can process your order and obtain a shipping quote and hold the order for you. This will allow you to make payment or to receive payment from your customer (if we are drop shipping).
4. Do you have an order minimum?
- No we do not have order minimums. Each listing on our website should read “sold as eaches” or “sold as a sealed case”. If sold as eaches you can order as few as one piece. If sold as a sealed case you can order as few as one case.
5. When will my order ship?
- If you have pre-ordered an item with us we will automatically ship that item to you immediately upon arrival in our warehouse. Depending upon the time of day that items arrive in our warehouse they will ship the same day as arrival or at the latest by the next business day. If you require that we not ship your order immediately please let your sales rep know this and you can make arrangements.
6. When will I be charged for my order?
- Under normal circumstances we do not charge our customers until an order has been processed and is ready to ship. Once in a while we may request a deposit for special orders.
7. What does it mean if the website states an item is In-Stock?
- This means that this item is currently in our warehouse and if ordered will typically ship the same day.
8. What does it mean if the website states an item is Sold-Out?
- This means that we have sold all of this item that is available to us from the manufacturer. We leave this item listed for informational purposes only. This item is no longer available to order.
9. What does it mean if the website states an item is On Backorder?
- These means that we have received and shipped all of our first allotment of this item and are awaiting an additional shipment from the manufacturer. This occurs when we sell out of an item quickly and the manufacturer has more to offer or when a manufacturer ships in waves.
10. What does it mean if the website states an item is a Special Order?
- This means that we will not be regularly stocking this item but it is available to order. You are welcome to order this item. We will then immediately order this item from the manufacturer and inform you of availability and timing.
11. What does it mean if the website states an item is Cancelled?
- This means that this item is no longer available for order. This can happen when a manufacturer decides not to make the item or they decide to make it an exclusive to a single company. We leave this item listed for informational purposes only. This item is no longer available to order.
12. What does it mean if the website states an item is Pre-Order or Pre-Order with Deadline?
- This means that this item is currently available for order prior to release. The release date listed is the manufacturer scheduled date and may be changed. You will not be charged for this order until this item is processed for shipping. If a Pre-Order Deadline is listed then the pricing for this item is valid only until the deadline listed. After that point, it may no longer be available to order directly from the manufacturer and we therefore cannot guarantee its pricing or availability. If there is no deadline associated with a Pre-Order item than it is available for pre-order until listed as Sold-Out.
13. What shipping methods do you use?
- We use FedEx, UPS, USPS and freight companies. This allows us to shop around for the best shipping rates to pass on to our customers.
14. What payment options do you offer?
- All new accounts must pay for the shipment prior to it leaving our warehouse. This can be done easily by us charging your credit card on file. Putting your credit card on file is as easy as downloading a Credit Card Authorization Form from our website, filling it out and faxing it back to us at 954-786-1788. Or you can place an order using our secure website and fill out the credit card payment information when prompted during the checkout process.
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